Shipping & Payment Info
Q: How do I check the status of my order?
A: Upon placing your order, please allow 2-4 business days to have your order processed. Once your order has been shipped, you will receive a tracking number to your order. You may also come back to our website at any time and visit our Track Orders at the bottom of each page, to find your real-time update of your shipment. If you did not receive your tracking number or have any updates under our Track Order page after 5 business days, please contact us at firstname.lastname@example.org immediately and we will do all we can to investigate.
Q: Do you ship Internationally?
A: Yes! We ship worldwide
Q: How long does shipping takes?
A: For domestic orders, it will normally take 7-10 business days. For International orders, please allow up to 25- 30 days.
Q: Is your website secure with my personal information?
A: Absolutely! We use a secure TLS connection to ensure all your personal information is encrypted. We do not store your credit card information and it will only be used one-time only upon the purchasing of your product. Then your credit card information will be purged.
Q: How do I order on your website?
A: Simply find the product you want and click the blue "Add To Cart" button and then "Check out" button. Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!
Q: Does Ioana Schwalger Art provide a quality guarantee for all the products being sold?
A: Absolutely! If you find a fault or damages to the product, contact us immediately at email@example.com and we'll get it addressed!